TERMS OF USE

Effective Date: December 29, 2024

Welcome to Kenect Networks. By accessing or using our services—including internet access, managed IT, firewall solutions, desktop support, and related offerings—you agree to these Terms of Service.

1. Services We Provide

Kenect Networks offers:

High-speed internet for homes and businesses
Managed firewall and network security
Desktop support and remote helpdesk
Laptop leasing and device provisioning
Wi-Fi design, setup, and monitoring
Additional IT services as agreed upon

Services may vary by location and availability.

2. Eligibility

You must be 18 years or older or a valid business entity to use our services. By signing up, you confirm you meet this requirement.

3. Service Availability

Services are delivered on a best-effort basis. Interruptions may occur due to third-party providers, equipment limits, or environmental factors.

Kenect Networks is not liable for outages caused by events outside its control, such as severe weather, upstream failures, or force majeure.

4. Customer Responsibilities

You agree to:

Use services legally and ethically
Prevent unauthorized access to your network
Notify us of significant technical or billing issues
Pay all fees on time according to your plan

You are responsible for any usage on your network, including by employees, tenants, or guests.

5. Fees and Billing

You agree to pay monthly service fees, equipment charges, and applicable taxes. Unless otherwise specified, invoices are issued monthly.

Grace Period: 10 days from invoice date
Late Fees: 5% of overdue balance may apply
Service Suspension: May occur after 10 days of nonpayment
Collections: Accounts in default may be referred to collections

6. Term and Termination

This agreement remains in effect until canceled by either party with 30 days' written notice. Early termination may incur fees.

We may suspend or terminate service for:

Nonpayment
Abuse or fraud
Security violations
Breach of these terms

7. Acceptable Use Policy (AUP)

You may not:

Send spam or distribute malware
Launch DDoS or hacking attempts
Violate intellectual property laws
Resell or redistribute service without approval

Violations may lead to suspension or termination.

8. Equipment

All hardware leased or provided by Kenect Networks remains our property. It must be returned within 14 days after service ends or replacement fees may apply.

9. Privacy and Data

We do not monitor your online activity beyond what is necessary for billing, diagnostics, or legal compliance.

10. Service Level Agreement (SLA)

Kenect Networks provides best-effort services under the following SLA terms:

Uptime Target: 97% per calendar month
Service Credits: Only offered for outages longer than 48 hours, caused solely by Kenect
Maintenance: Scheduled maintenance does not count as downtime
Response Time:
- Critical Issues: 8 business hours
- Standard Issues: 1–2 business days
Exclusions: SLA does not apply to:
- Force majeure events
- Client-side equipment failures
- Upstream provider outages

All SLA credits are issued at our sole discretion and must be requested within 5 business days of the outage.

11. Refund Policy

All payments made for any of our services are non-refundable. By subscribing to or using our services, the customer acknowledges and agrees that all fees, including installation, activation, monthly subscriptions, and equipment costs, are final and non-refundable once payment has been processed.

Refunds, credits, or adjustments will not be issued for:

Service interruptions or downtime caused by maintenance, power outages, or events beyond the company’s control.
Partial months or unused portions of a billing period.
Early termination or cancellation of service by the customer.

If a payment error occurs due to a system or billing issue on the company’s side, the customer may request a review within 15 days of the transaction. Verified overcharges will be corrected by applying a service credit to the customer’s account.

The company reserves the right to modify or discontinue any part of the service at any time without offering refunds or compensation, except where required by law.

12. Limitation of Liability

We are not liable for:

Indirect, incidental, or consequential losses
Lost profits, data, or business opportunities
Events caused by third parties or external networks

Our liability is capped at the total fees paid by you in the last 30 days.

13. Indemnification

You agree to defend and indemnify Kenect Networks against any claims, damages, or legal expenses arising from your use of our services or violation of these terms.

14. Changes to These Terms

We may update these terms from time to time. You will be notified of any material changes at least 15 days in advance. Continued use means you accept the updates.

15. Contact Us

Kenect Networks
950 Eagles Landing Parkway #152
Stockbridge, GA 30281
678-678-5570
support@kenectnetworks.com