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Kenect Networks Privacy Policy

At Kenect Networks, your privacy matters—but so does security, reliability, and keeping our services running smoothly. This Privacy Policy explains what information we collect, how we use it, and what your rights are.

By using our website or services, you agree to the terms outlined below.

Effective Date: December 29, 2024
Last Updated: December 29, 2024

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1. What We Collect

We collect the following types of data when you visit our website or use our services:

A. Information You Provide

  • Name, email, phone number, and business info (e.g., when filling out forms or requesting support)

  • Billing and payment details (if you subscribe to our services)

B. Automatically Collected Information

  • IP address, browser type, device ID, and access time

  • Activity on our website or apps (pages visited, clicks, etc.)

C. Service Usage Data

  • Network performance, service logs, and technical diagnostics

  • Equipment data for troubleshooting or optimization

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2. How We Use Your Information

We use your data to:

  • Provide and manage our internet and IT services

  • Improve service performance and user experience

  • Communicate with you about billing, updates, or service issues

  • Send occasional marketing emails (you can opt out anytime)

  • Prevent fraud, abuse, and security threats

  • Comply with legal obligations

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3. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data with:

  • Service Providers: Trusted vendors that help us deliver, secure, or bill for services (e.g., billing processors, email providers)

  • Legal Authorities: When required by law, subpoena, or to protect our rights

  • Business Transfers: If we merge, acquire, or sell business assets

All third parties are required to keep your information confidential and only use it for authorized purposes.

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4. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Analyze website performance

  • Serve basic marketing campaigns

You can disable cookies in your browser settings, but some features may not work properly.

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5. Data Retention

We retain customer and service-related data for as long as needed to:

  • Deliver active services

  • Maintain business and financial records (minimum 6 years for billing data)

  • Comply with legal requirements

If you terminate services, we may retain non-personal or anonymized data indefinitely for analytics or product improvement.

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6. Data Security

We use industry-standard security measures including:

  • Encrypted communication (SSL/TLS)

  • Access control and authentication

  • Firewall and intrusion detection systems

While no system is 100% secure, we take all reasonable steps to protect your data.

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7. Your Rights and Choices

You can:

  • Access or update your information by contacting us

  • Opt out of marketing communications anytime

  • Request deletion of your account data (subject to retention exceptions)

We respond to requests within 30 days and may need to verify your identity first.

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8. Children’s Privacy

Kenect Networks does not knowingly collect personal data from children under 13. If we learn we’ve collected data from a child, we will delete it promptly.

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9. International Users

Our services are based in the United States. If you access our services from outside the U.S., you agree to transfer and process your information in the U.S. under U.S. laws.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page at least 15 days before they take effect. Continued use of our services means you accept the updated policy.

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11. Contact Us

If you have questions about this Privacy Policy or how we handle data, please contact:

Kenect Networks
950 Eagles Landing Parkway #152
Stockbridge, GA 30281
678-678-5570
support@kenectnetworks.com

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